This Refund Policy explains when you're eligible for a refund on your Comfeez order, how refunds are processed, and how long they take. It applies to all purchases made on https://comfeez.shop.

1. When You're Eligible for a Refund

You may be eligible for a refund in the following situations:

●        You returned an eligible item within our return window and it passed inspection (see our Refund & Return Policy for full return eligibility rules)

●        Your order arrived damaged, defective, or different from what you ordered

●        Your order was cancelled before dispatch

●        Comfeez was unable to fulfil your order (e.g., item out of stock) and cancelled it on your behalf

●        A duplicate or erroneous charge was made on your payment method

Refunds are not issued for items that are used, washed, missing original packaging, marked as Final Sale, or returned outside the eligibility window, except where the item was faulty or incorrect.

2. How to Request a Refund

●        Email hello@comfeez.shop or call +92 305 3329611 with your order number and the reason for your refund request

●        For returns, follow the return process first; the refund is issued once your returned item is received and inspected

●        For cancellations, damaged/defective items, or billing errors, our team will confirm your refund directly, generally without requiring the item to be returned first (for cancellations) or after photo verification (for damaged/defective items)

3. Refund Turnaround Time (TAT)

Once your refund is approved, here is how long each stage typically takes:

Note: Card refund timelines depend on your issuing bank’s own processing cycle and are outside our direct control. Wallet and bank transfer refunds are generally faster.

4. Refund Method

Refunds are issued using the same method used for payment, wherever possible:

●        Card payments — refunded to the original debit/credit card

●        JazzCash / Easypaisa — refunded to the original wallet

●        Cash on Delivery (COD) — refunded via bank transfer to the account/IBAN or wallet you provide, as we cannot refund cash directly

5. Partial Refunds

In some cases, we may issue a partial refund, for example where:

●        Only part of a multi-item order is being returned

●        An item shows signs of use or is missing minor original packaging, but is still accepted at our discretion

●        Original shipping charges are non-refundable for change-of-mind returns

6. Refunds for Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within [3] days of delivery with photos of the product and packaging. We will prioritize these refunds and, where preferred, offer a free replacement instead of a refund. In these cases, we also cover any return shipping costs.

7. Refund Status and Delays

You will receive a confirmation email, SMS, or WhatsApp message once your refund has been approved and again once it has been processed. If you haven’t received your refund within the timeframes above, please check with your bank or wallet provider first, as processing times can vary. If it still hasn’t arrived, contact us and we’ll investigate.

8. Contact Us

For any questions about a refund or its status, please reach out:

Comfeez

Email: hello@comfeez.shop

Phone: +92 305 3329611

Website: https://comfeez.shop

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Effective date.” We encourage you to review this policy periodically before making a purchase.