This policy explains how we process, ship, and deliver your Comfeez order, and the terms under which orders can be cancelled or modified after they are placed.

1. Order Processing Time

Once your order is placed and payment is confirmed (or, for Cash on Delivery orders, once the order is verified), we process orders within 1–2 business days before handing them over to our courier partner. Orders placed on weekends or public holidays are processed the next business day.

2. Shipping Timelines

Estimated delivery timeframes from dispatch, depending on destination:

These are estimates and not guarantees. Delivery may be delayed due to courier disruptions, weather, public holidays, or incomplete/incorrect address information.

3. Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on your delivery location and order value. We may offer free shipping on orders above a specified amount, as indicated on the Site at the time of purchase.

4. Order Tracking

Once your order is dispatched, you will receive a confirmation via email, SMS, or WhatsApp with your tracking details, where available. You may also contact us directly at hello@comfeez.shop or +92 305 3329611 for an order status update.

5. Failed or Delayed Deliveries

If a delivery attempt fails because you were unavailable or the address provided was incorrect or incomplete, our courier partner may attempt redelivery or return the shipment to us. Additional shipping charges may apply for re-dispatch in such cases. If you do not receive your order within the estimated delivery window, please contact us so we can investigate with our courier partner.

6. Order Cancellation

a) Cancellation before dispatch

●        You may cancel your order free of charge at any time before it has been dispatched by contacting us at hello@comfeez.shop or +92 305 3329611 with your order number

●        If payment was already made online, a full refund will be issued in accordance with our Refund & Return Policy

b) Cancellation after dispatch

●        Once an order has been dispatched, it can no longer be cancelled

●        You may refuse delivery or initiate a return once the item is received, subject to the terms of our Refund & Return Policy

c) Cancellation by Comfeez

We reserve the right to cancel an order at our discretion, including where:

●        The ordered item is out of stock or no longer available

●        We are unable to verify payment or delivery details

●        We are unable to ship to your specified location

●        Suspected fraudulent or unauthorized activity is detected on the order

If we cancel your order, we will notify you and issue a full refund for any amount already paid, in accordance with our Refund & Return Policy.

7. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible. We can only accommodate address changes before the order has been dispatched.

8. Contact Us

For questions about shipping, delivery, or order cancellations, please reach out:

Comfeez

Email: hello@comfeez.shop

Phone: +92 305 3329611

Website: https://comfeez.shop

9. Changes to This Policy

We may update this Shipping & Order Cancellation Policy from time to time. Any changes will be posted on this page with a revised “Effective date.” We encourage you to review this policy periodically before making a purchase.